Nutrition Nook – Shipping and Delivery Policy

Effective Date: [Insert Date]

This Shipping and Delivery Policy (“Policy”) explains the role and responsibility of Nutrition Nook (“we”, “us”, “our”) with respect to food delivery services available on the Platform.

1. Platform Role Disclaimer

Nutrition Nook operates solely as a technology platform that connects users with restaurants and home chefs. We do not provide delivery services, logistics, or shipping of food items. All delivery-related services are managed independently by the respective restaurant or home chef.

2. Delivery Responsibility

The responsibility for order preparation, packing, dispatch, delivery timelines, and delivery personnel lies entirely with the restaurant or home chef fulfilling the order. Nutrition Nook does not employ, manage, or control delivery personnel.

3. Delivery Charges and Timelines

• Any delivery charges, if applicable, are determined by the restaurant or home chef.
• Estimated delivery times shown on the Platform are provided by the restaurant and are indicative only.
• Nutrition Nook does not guarantee delivery timelines or order fulfillment.

4. Restaurant Contact Information

To facilitate communication, Nutrition Nook may display the restaurant or home chef’s contact number within the Platform. Users may contact the restaurant directly for delivery status, delays, or coordination.

5. No Liability for Delivery Issues

Nutrition Nook shall not be responsible or liable for:

• Delayed, failed, or missed deliveries
• Incorrect or incomplete delivery
• Food condition upon delivery
• Actions or omissions of restaurant staff or delivery personnel
• Loss, damage, or spoilage during transit

6. Address Accuracy

Users are responsible for providing accurate and complete delivery information. Nutrition Nook shall not be liable for delivery failures caused by incorrect or incomplete address details provided by the user.

7. Disputes and Complaints

Any delivery-related disputes, complaints, or claims must be raised directly with the restaurant or home chef. Nutrition Nook may, at its discretion, assist in facilitating communication but does not guarantee resolution.

8. Force Majeure

Restaurants and home chefs shall not be held responsible for delivery delays or failures caused by events beyond reasonable control, including natural disasters, strikes, traffic disruptions, or governmental actions.

9. Policy Updates

Nutrition Nook reserves the right to modify this Shipping and Delivery Policy at any time. Updated versions will be posted on the Platform with a revised effective date. Continued use of the Platform constitutes acceptance of the updated Policy.

10. Contact Information

For general platform-related queries, please contact:

Email: support@nutritionnook.com
Company: Nutrition Nook
Address: [Your Registered Business Address]