Refund & Cancellation

Nutrition Nook – Refund and Cancellation Policy

Effective Date: [Insert Date]

This Refund and Cancellation Policy (“Policy”) outlines the terms under which orders placed on the Nutrition Nook platform (“Platform”) may be cancelled and refunds may be issued. By placing an order through the Platform, you agree to the terms of this Policy.

1. Order Cancellation

a. Cancellation by User

  • Orders may be cancelled before the restaurant or home chef begins food preparation.
  • Once food preparation has started, cancellation may not be allowed.
  • Cancellation availability may vary based on the restaurant, home chef, or order type.

b. Cancellation by Nutrition Nook

Nutrition Nook reserves the right to cancel an order in situations including, but not limited to:

  • Unavailability of items
  • Restaurant or home chef unavailability
  • Delivery partner constraints
  • Suspected fraudulent activity
  • Technical or operational issues

2. Refunds

Refunds, where applicable, will be processed to the original payment method used at the time of placing the order.

  • Full refunds may be issued if an order is cancelled before food preparation begins.
  • Partial or no refunds may apply if food preparation has already started.
  • Refund eligibility may vary based on the nature of the issue and partner policies.

3. Non-Refundable Situations

Refunds may not be provided in the following cases:

  • Incorrect delivery address provided by the user
  • Unavailability of the recipient at the time of delivery
  • Order rejection after food preparation has started
  • Minor delays caused by traffic, weather, or force majeure events

4. Order Issues and Complaints

If you experience issues such as missing items, incorrect orders, or food quality concerns, please report the issue through the Platform or customer support within a reasonable time after delivery. Each complaint will be reviewed on a case-by-case basis.

5. Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment method and bank processing timelines. Nutrition Nook is not responsible for delays caused by banks or payment gateways.

6. Promotions, Coupons, and Wallets

  • Promotional discounts and coupon values are non-refundable.
  • Refunds for orders paid using wallet balances may be credited back to the wallet.
  • Cashback offers, if any, are governed by their specific terms and conditions.

7. Subscription Orders (If Applicable)

For subscription-based or scheduled meal plans, cancellation and refund terms may differ and will be clearly displayed at the time of purchase. Partial refunds may be issued for unused meals at our discretion.

8. Changes to This Policy

Nutrition Nook reserves the right to modify this Refund and Cancellation Policy at any time. Updated versions will be posted on the Platform with a revised effective date. Continued use of the Platform constitutes acceptance of the updated Policy.

9. Contact Us

For questions or assistance regarding refunds or cancellations, please contact:

Email: support@nutritionnook.com
Company: Nutrition Nook
Address: [Your Registered Business Address]